You may well remember my battle with Pottery Barn and the rug I ordered. You can re read and have a laugh here. Well can you believe I was not deterred and went ahead and ordered another. This would be the third one, they are great quality, very reasonably priced and I don’t have to remortgage my home to be able to afford one.
|This is the first rug I bought and I had it delivered
to the office so it wasn’t such a drama.
This is in my office.
Having said that the delivery rigmarole was like a circus, I just don’t think they get it, and clearly they don’t, but they have kept me for the most part amused, I can be such a smart ass.
I ordered a rug for the entrance to compliment the family room one as I am ever so fussy, like to coordinate, helps keep my head unscrambled and I can sleep better. Insane I know but that’s what goes on around here in Pleasantville.
|This is the second rug I’ve bought from Pottery Barn
This is in the family room
This time the rug was in stock, couldn’t quite believe I was on to such a good thing, not only that, it was discounted. That sucked me in straight away, like a red rag to a bull. A big sucker for a bargain.
I placed the order, then saw that the warehouse was closed for three days for stock take and the rug would leave the following Tuesday, okay I could live with that. They give you an estimated time of delivery as 10 days, so guess who’s counting down.
D-day arrives and for other reasons I am home, listening out for the sound of a truck on the driveway. Nope nothing arrives that day. Okay I think let’s not get your nickers in a twist they couldn’t possibly be about to fail me twice, could they?
I had emailed Pottery Barn a few days ago asking if they had advised the delivery company as I had requested ever so nicely, that I needed a call before delivery so I could make sure I was home. This is because they are highly dysfunctional and like to deliver when you are not home, they leave a note so you can then give them a time that you will be home. Very unproductive!
Apparently despite telling me over the phone that they would do that, I was told the day I rang that wouldn’t happen, as they didn’t do that. Bloody liars, they really are crap at this customer service game aren’t they.
I sent an email asking for the delivery company’s phone number so I could ring them and ask them myself. Yes they sent a phone number and when I rang it the message I got was that it was a wrong number.
Pfttt! I emailed yet again, my fingers typing furiously advising that it was the wrong number I had been given. Apologies received and the right number apparently for DFL was given. So I rang DFL and guess what they couldn’t help me either as they didn’t have my order.
Hruuuummmmphhhhhh! Waiting to calm down before I give them a serve.
A couple of hours later would you believe I heard a mini van in the driveway, I dragged myself out of bed, peeped through the glass in the door, saw it was a van, flung open the door. (Yes I was appropriately dressed) There sat a white shiny van from Thrift delivery service, please note that it is NOT a DFL VAN.
A very nice middle aged man approached me to check who I was and said he had a delivery for me, he got out the trolley, placed my newbie on it and asked where I wanted it placed. Ohhhhh, so nice, and such manners. ‘You can just leave it here at the entrance as that is where I will be placing it’. I said with a very big smile on my face (Is my hair all right or do I have bed hair thought I).
After he left I grabbed the scissors, stripped the rug of it’s packaging, unrolled it, flung the other one to the side, yipeeeeeeee, perfect I thought. Till that is I discovered it is thicker than the other and I can’t open the bloody door.
|You can see the edge is sitting up a bit high
Not anymore though problem solved.
But stress not, a bit of arm muscle exercise and I can now open the door over the rug. Mind you I did place some magazines on the edge to flatten it down, seems to have worked a treat.
Think I need to send a letter to Pottery Barn and it will look something like this.
To whom it may concern
- Love your products
- Love your concept
- Love the quality
- Love the price range
Struggle though with your customer service delivery. Please read my blog and you will be able to see how some of us vent our frustration at an organisation that has got too big for it’s boots and doesn’t consider delivering the best ever service. Maybe it is your motto, you’re vision and mission statement, but sadly it is lacking.
I am only too happy to help call me
That was fun and hopefully funny? Well I am a trainer after all, I know what I’m talking about.
Think I am being too harsh or too much of a smart ass?